I want to return my product, how do I get a refund?
First, send an email to email@example.com to receive a RMA# - please include your order number and the reason for the return. Goods without an RMA# will not be accepted for return. Then pack your item (if it’s a physical product) and ship it to: 31336 Industrial Parkway, Suites 3 & 4 North Olmsted, OH 44070.
Please read our Return Policy before returning your product. If your product qualifies, we will refund the money when the item is returned to the same card used for payment. If the payment was made through a third-party payment provider like Klarna, please reach out to them for refund times and processes.
Refunds are placed immediately after the item is returned and it could take up to 10 business days to see it reflected in your bank account.
Keyline Store offers a variety of options for you to choose from. You can pay with a credit card, your Paypal account, or financing with Klarna.
Do you offer any financing for your products?
Yes, Buy Now, Pay Later with Klarna. As mentioned above, Klarna is an option for users who prefer to spread out their payments. It is very easy to apply - you just need to provide them with your information and they will reply to you within 24 hours. Once you are approved, you can go back to the Store and purchase your product selecting Klarna as a payment option. For more information about Klarna financing options visit Klarna Financing.
Yes, if you are on the home page and click on the American flag on the top right corner, you can then change the website language to your preference. Languages available are English, Spanish, Italian, Portuguese and German.
Why do I need my Console serial number to buy a Liger Software Subscription?
Liger Software subscription is a product that is only for Electronic Key Machines owners whose software subscription expired and need to get the latest software updates in their machines. The console serial number is required in order to associate the code that will be provided with your machine.
I want to duplicate my Viro Dimple Key, how do I purchase a copy?
Before adding the product to the cart, you have to provide us with your key code located on your key code card. After placing the order, we will cut your copy with the code provided and ship it to the shipping address in 1 to 2 business days.
I want to duplicate my Edge-cut Viro Key, how do I purchase a copy?
To buy an Edge Cut Viro Key you first have to place an order by purchasing as many copies as you need. The next step is to send your original key to: 31336 Industrial Parkway, Suites 3 & 4 North Olmsted, OH 44070. After we receive your key, we will cut the copies and then ship your key with the number of copies you paid for. These type of keys do not have a key code associated with them so we must have the original key to make duplicates.