WHO WE ARE

Keyline USA is an innovative company operating in a highly competitive field of the design and production of mechanical and electronic key cutting machines. Based in Cleveland, Ohio Keyline USA is focused on providing high quality products, customer service, technical support, education and the best key cutting experience. Our products available include key cutting machines, accompanying software, transponder tools, clamps, and keys. Along with being one of the most popular key cutting manufacturers in America, we are also a part of the Bianchi Group based in Italy which allows us to compete globally and to introduce unique products into the U.S.

OUR MISSION

The mission of Keyline is to provide customers with best in class automotive keys, key duplicating machines, and cloning tools, with outstanding technical support and customer service. We serve and support our North American automotive OEM, locksmith, automotive/retail customers and distributors from Cleveland, Ohio. Our caring staff is known for a customer driven approach, with dedicated tech support and after sales services (training, repairs, sales demo), with the intent to support and follow our customers through their business journey.

OUR HISTORY

The Keyline history starts back in 1770, in Cibiana di Cadore, Italy. At that time, Cibiana di Cadore was known to be a small epicenter of blacksmithing in Europe. Prospero Bianchi, our founding father, started his blacksmith business by forging keys for the Republic of Venice. 250 years later, Keyline is a global leader in the production of mechanical and electronic key cutting machines, automotive car keys and tools for the automotive key duplication market.

KEYLINE GLOBAL

Keyline has a global footprint, with presence in different countries: Keyline USA (North America) Keyline HQ and Keyline Italia (Italy), Keyline Germany (for Germany), Keyline Portugal with Luso Chav (for Portugal), and Keyline Shanghai (for the People’s Republic of China) and are controlled by the Bianchi 1770 Group parent company.

KEYLINE USA TEAM

CUSTOMER SERVICE

Director of Customer Service
Erin Kocab

ph: 800 891.2118 ext 101

e: erin.kocab@keyline-usa.com

Customer Service Associate
Anneliese Agrippe

ph: 800 891.2118 ext 106

e: anneliese.agrippe@keyline-usa.com

Customer Service Associate
Julia Kronauer

ph: 800 891.2118 ext 109

e: julia.kronauer@keyline-usa.com

TECH SUPPORT

Service / Quality Manager
John Martin

ph: 800 891.2118 ext 103

e: john.martin@keyline-usa.com

Technical Support Technician
Donald Crotsley

ph: 800 891.2118 ext 114

e: donald.crotsley@keyline-usa.com

WAREHOUSE

Warehouse Manager
Joshua Jansen

ph: 800 891.2118 ext 113

e: joshua.jansen@keyline-usa.com

Warehouse Associate
Edward Schaefer

ph: 800 891.2118 ext 107

e: edward.shaefer@keyline-usa.com

Technician
Dan Brower

ph: 800 891.2118

e: dan.brower@keyline-usa.com

SALES

Global Security Products Advisor
Ladd-E Urbas

ph: 800 891.2118 ext 111

e: ladde.urbas@keyline-usa.com

Sales Associate
Adam Hershbeger

ph: 800 891.2118 ext 122

e: adam.hershberger@keyline-usa.com

MANAGEMENT

Sales Manager
Giulio Bianchi

ph: 800 891.2118 ext 112

e: giulio.bianchi@keyline-usa.com

Marketing and Product Manager
Alessandro Alpago

ph: 800 891.2118 ext 121

e: alessandro.alpago@keyline-usa.com

Chief Operations Manager
Chad Winland

ph: 800 891.2118 ext 102

e: chad.windland@keyline-usa.com

Human Resources Manager
Thomas Kalivas

ph: 800 891.2118 ext 108

e: thomas.kalivas@keyline-usa.com

OUR CLIENTS TESTIMONIALS

I like really Keyline machines, my B106 duplicator has NEVER let me down. Have had a 994 for 12 years, has been rock solid. I just got a 884 mini. Works like a champ. Have done nothing but VW with it so far but already made my ROI. Call Keyline. They are very helpful.

Robert W.

"We are a small Locksmith company located in Atlanta, and recently purchased a used key machine. We contacted Keyline for assistance troubleshooting the problem and everyone we spoke to was extremely helpful. I can not express how helpful and kind everyone in this company is. Once we arrived the service reps went above and beyond to make sure we were comfortable by providing water and food while we waited. I was also given a gift bag as well as other accessories for the machine. I have dealt with other key machine companies and Keyline by far blows every other company out of the water with not only their customer service but with the quality of their machines as well. They have gained a loyal customer with the Lockout Man."

Samuel G.

I like really Keyline machines, my B106 duplicator has NEVER let me down. Have had a 994 for 12 years, has been rock solid. I just got a 884 mini. Works like a champ. Have done nothing but VW with it so far but already made my ROI. Call Keyline. They are very helpful.